This Privacy Policy describes how Lumy Nails ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumynails.com (the "Site") or otherwise communicate with us.
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Information You Provide Directly to Us:
- Contact Information: Your name, billing address, shipping address, email address, and phone number.
- Order & Payment Details: Information required to complete your order, including payment details (credit card information, PayPal, or other payment gateways), shipping preferences, and purchase history.
- Customer Support & Sizing Requests: Any communications, sizing information, or photos/videos sent to support@lumynails.com regarding your order, custom sizing, or replacement requests.
Information Collected Automatically:
- Device & Usage Data: When you access the Site, we automatically collect details such as your IP address, browser type, device type, language settings, operating system, pages viewed, time spent on pages, and shopping cart activity via Cookies, web beacons, and pixels.
2. How We Use Your Personal Information
We use your personal information to provide our products and services, which includes:
- Fulfilling and delivering your order (processing payments, handcrafting your nails, shipping packages, and sending order confirmation/tracking notifications).
- Providing customer support, resolving sizing issues, managing 30-day replacements or refunds, and responding to your inquiries.
- Improving and optimizing our Site, product offerings, user experience, and internal analytics.
- Communicating marketing and promotional offers (if you have explicitly opted in; you may opt out at any time).
- Protecting against fraudulent or illegal transactions and complying with tax and legal requirements.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We share your personal information with trusted third-party service providers solely to perform business services on our behalf, including:
- E-commerce Platform: Shopify powers our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
- Payment Processors: Secure payment gateways (such as Shopify Payments, Stripe, and PayPal) process your payments in accordance with strict security standards.
- Shipping & Logistics Providers: Global postal carriers and logistics partners receive your delivery name, address, and phone number to fulfill your shipment.
- Advertising & Analytics Services: Third-party platforms (such as Google Analytics and Meta/Facebook Pixel) to measure traffic and deliver relevant ads.
4. Cookies and Tracking Technologies
Our Site uses Cookies to improve your browsing experience, remember your preferences, keep track of items in your shopping cart, and analyze site performance. You can manage or disable Cookies through your browser settings. However, disabling Cookies may impact certain functionality of our Site.
5. Your Privacy Rights & Choices
Depending on where you reside (e.g., EU/UK under GDPR, California under CCPA/CPRA), you may have the following rights regarding your personal information:
- Right to Access / Know: Request details about the personal data we hold about you.
- Right to Erasure / Deletion: Request that we delete your personal information, subject to certain legal obligations.
- Right to Correction: Request that we update or correct inaccurate personal information.
- Right to Opt-Out: Unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.
To exercise any of these rights, please contact us at support@lumynails.com.
6. Data Security & Retention
We implement appropriate technical and administrative safeguards to protect your personal information. However, no internet transmission or electronic storage is 100% secure. We retain your personal information only for as long as necessary to fulfill orders, resolve disputes, and comply with applicable laws.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: support@lumynails.com. Our customer support team will respond within 24 business hours.
Email: support@lumynails.com