At Lumy Nails, every set of press-on nails is handcrafted with care and attention to detail. We want you to absolutely love your nails! Please review our return and refund policy below.
1. Our 30-Day Happiness Guarantee
We stand behind the craftsmanship and quality of our designs. If you receive a defective set or notice quality issues upon arrival, please contact us within 14 days of delivery at support@lumynails.com with your order number, a brief explanation, and clear photos or videos of the issue.
We will carefully review your request and fully resolve it within 30 days through a free replacement, store credit, or refund.
Hygiene Notice: Due to strict health and hygiene standards, press-on nails are personal care products. We do not accept physical returns of worn, used, or unsealed packages.
2. Sizing Policy
Because each set is made to order based on standard or custom measurements, we do not offer refunds or standard returns for incorrect sizing.
- Sizing Assistance: If your set doesn't fit, please contact us within 14 days of delivery. We are happy to remake individual replacement nails or a correct-sized set for a small fee (covering materials and shipping).
- Prevention Tip: Please double-check your measurements using our Sizing Guide before placing your order. If you fall between sizes or need help measuring, contact us at support@lumynails.com prior to purchasing.
3. Wear & Tear Protection
We use high-quality gel products and secure charms, but daily life happens!
- If a nail breaks or a charm falls off within 60 days of receiving your order, email us at support@lumynails.com with your order number and a clear photo of the damaged nail.
- We will gladly send you replacement individual nails as soon as possible.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged in transit, defective, or if we sent the wrong design/size from what you ordered:
- Contact us within 14 days of delivery at support@lumynails.com.
- Include your order number, clear photos of the outer packaging, and the affected nails.
- We will immediately ship a free replacement set or issue a full refund—no need to send the item back.
5. Order Cancellations
- You may cancel your order within 24 hours of placing it for a full refund. Just email us at support@lumynails.com with your order number.
- After 24 Hours: Because our nails go into handcrafting and production shortly after ordering, cancellations requested after 24 hours cannot be accepted.
6. Refund Processing Timeline
- Once an eligible refund is approved, it will be processed back to your original payment method.
- Please allow 5–10 business days for your bank or credit card provider to post the refund to your account.
Need Help?
Have questions about your order or sizing? We're always happy to assist you!
Email: support@lumynails.com
Warehouse Address (returns not accepted directly): 1111B S. Governors Ave, STE 28486, Dover, DE 19904, USA
Company Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA